1. Introduction and Scope
This Privacy Policy applies to all players and visitors who access or use the 5bnw platform, including the website at 5bnw.vu and any associated mobile app. By registering an account or continuing to use the platform, you confirm that you have read and understood how 5bnw collects and processes your personal data as described in this policy.
5bnw is an online gaming platform serving players in the Philippines. We are committed to handling your personal information responsibly and in a manner consistent with applicable data protection principles. If you have any questions about how your data is handled, you can reach the 5bnw support team through the contact details available on the platform.
This policy applies to all data collected through 5bnw, including data from the registration process, account activity, payment transactions, and customer support interactions.
2. Data We Collect
5bnw collects personal data when you register, use your account, make transactions, contact support, or interact with the platform in other ways. The types of data collected include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID details | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Address Data | Philippine residential address, proof of address document | KYC verification |
| Financial Data | E-wallet account name, bank account name, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, session timestamps | Each platform visit |
| Usage Data | Games played, pages visited, betting history | During active sessions |
| Communications Data | Support messages, chat logs, email correspondence | Support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by applicable law or regulation and disclosed to you at the point of collection.
3. How We Use Your Data
5bnw uses the data we collect for the following purposes:
- Account management: Creating and maintaining your player account, verifying your identity at registration and through the KYC process, and processing your login and OTP authentication.
- Transaction processing: Handling deposits and withdrawals in Philippine Peso (₱) through GCash, Maya, InstaPay, PESONet, and other supported payment channels.
- Security and fraud prevention: Detecting suspicious activity, preventing account takeovers, and investigating reports of abuse or unauthorised access.
- Platform operation: Providing access to games including slots, live casino, eBingo, sports betting, and online poker; and keeping your session active while you play.
- Customer support: Responding to your messages and resolving issues related to your account, transactions, or gameplay.
- Legal obligations: Complying with data retention requirements, responding to lawful requests from regulatory or law enforcement authorities, and managing disputes.
- Platform improvement: Analysing anonymised usage data to improve the site's performance and user experience for players across Manila, Cebu, Davao, and the rest of the Philippines.
5bnw does not use your personal data for automated decision-making that has a significant legal or personal impact on you without providing a means to request a manual review.
4. Data Sharing and Third Parties
5bnw does not sell your personal data. We do not share your information with advertisers or unrelated commercial third parties. There are limited circumstances where your data may be shared with external parties:
- Payment processors: When you make a deposit or request a withdrawal, your account name and transaction details are passed to the relevant payment service provider (such as an e-wallet or bank) to complete the transfer. This is necessary and cannot be avoided.
- Identity verification services: If a third-party KYC verification tool is used, your identity documents may be processed by that service. Any such service operates under a data processing agreement with 5bnw.
- Legal and regulatory bodies: 5bnw may disclose your data if required to do so by law, court order, or a valid request from a Philippine government authority. In such cases, only the data specifically requested will be shared.
- Platform service providers: Hosting, analytics, and security service providers may process platform data under strict contractual obligations that prohibit them from using it for their own purposes.
When any third party processes your data on 5bnw's behalf, they are bound by data processing agreements that require them to maintain appropriate security standards and prohibit unauthorised use.
5. Data Security
5bnw uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures include:
- SSL (Secure Socket Layer) encryption on all data transmitted between your device and the 5bnw platform.
- OTP (One-Time Password) verification required for sensitive account actions, including withdrawals and password changes.
- Access controls that limit internal data access to personnel who require it for their role.
- Regular security reviews and monitoring for unusual account or platform activity.
- Secure storage of KYC documents with restricted access.
While 5bnw takes all reasonable steps to protect your data, no internet transmission is entirely risk-free. You are responsible for keeping your own account credentials — username, password, and OTP codes — confidential. Never share these with anyone, including individuals claiming to be 5bnw staff.
6. Cookies and Tracking Technologies
5bnw uses cookies and similar technologies to make the platform work correctly and to understand how players use the site. The main types of cookies used are:
- Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated while you play, and ensure secure page transitions. Disabling these will prevent you from using the platform.
- Functional cookies: Remember your preferences, such as your language or display settings, so you don't have to reset them on each visit.
- Analytics cookies: Collect anonymised data about how pages are visited, which features are used most, and how long sessions last. This helps us improve the platform over time. No personally identifiable data is passed through analytics cookies.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. 5bnw does not use third-party advertising cookies or tracking pixels to follow you across other websites.
7. Data Retention
5bnw retains your personal data for as long as your account is active or as needed to provide our services. When you close your account, we retain your data for a further period as required by applicable legal obligations — typically covering financial records, transaction histories, and KYC documentation.
After the applicable retention period expires, your personal data is securely deleted or anonymised so it can no longer be associated with you. Data kept for analytical purposes is anonymised before retention periods expire.
If your account is suspended due to fraud, abuse, or a legal matter, data may be retained for an extended period until the relevant matter is resolved.
8. Your Rights as a Data Subject
As a 5bnw player and a data subject, you have the following rights regarding your personal information:
To exercise any of these rights, contact the 5bnw support team through the platform. We will respond to verified requests within a reasonable timeframe. In some cases, we may need to confirm your identity before acting on a request. Certain rights may be limited where retention is required by law or where your request conflicts with an ongoing investigation.
9. Minors and Under-Age Access
5bnw is strictly an adult platform. Registration and participation in any game or betting activity on the platform is only permitted for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
If you believe a minor has registered or is using a 5bnw account, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete any associated personal data as promptly as reasonably possible.
10. Changes to This Privacy Policy
5bnw may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or our internal data practices. When changes are made, the updated policy will be published on this page with a revised date at the top.
We may notify registered players of significant changes through the email address associated with your account or through an in-platform message. Continued use of 5bnw after an updated policy is published will be treated as acceptance of the revised terms.
If you have questions about this Privacy Policy or how your data is handled, please contact the support team via the details available on the 5bnw platform. For general platform questions, the FAQ page covers many common topics. For account-related legal matters, you may also refer to our Terms & Conditions.